COVID-19 A MESSAGE FROM OUR PRESIDENT

To our Sanborn’s and Arriba Mexican Insurance customers,

We understand that current events surrounding the COVID-19 pandemic may have caused you to re-think your plans and future road trips to Mexico. Whether you already have a Mexican insurance policy for your road trip or are planning one, we will be there to support you. Our offices will operate with normal hours. We are continually monitoring the situation, CDC notifications, travel restrictions and other travel advisories that may impact you.

Early this week, we experienced heavy call volume, and we thank you for your patience while holding for our agents to help other customers with their change of plans. We are maintaining our policy in which we can cancel and refund any policy that has not started. If you need to make changes to your policy or have a question, please contact us at 800-222-0158.

If you need to drive to Mexico and need a quote or start a new policy, we encourage everyone to contact your agent by phone or email and have the policy emailed to you. Should you need to pick up a policy, we also recommend to purchase over the phone so you will only stop by the office for pickup. We are happy to assist you with any questions you may have. Contact our headquarter office at 800-222-0158 Mon-Fri 8:00am – 6:00pm CT or by email at service@sanborns.com.

Remember you can quote, purchase and print a Mexico insurance policy online. To access your account, you will need your email and password – Login at customer.sanborns.com

If you don’t remember your password,  Click Here to reset it.

HDI Seguros in Mexico continues with normal operations in Mexico and will be ready to help you in case of a claim. If you need to report a claim please call 477-740-2818.

Let’s remain positive. We will get through this. We hope that you and your family stay safe and healthy.

Sincerely,

Pablo Steinman  

President

For the latest information regarding the U.S.- Mexico border during this pandemic, please visit our COVID-19 UPDATES page.

Centers for Disease Control and Prevention’s (CDC) website.

Visit travel.state.gov to view individual Travel Advisories for the most urgent threats to safety and security.